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Orders and Shipping

5 articles

Questions specific to Ordering and Returns


Holiday Cut Off Times 2022

Listen, we can't make guarantees here, but our postal carriers have told us you should get your order for Christmas if you order before the dates below. You can rest assured we'll hold our end of the deal and dispatch quickly and on time, but take ou

What Are Your Shipping Costs And Delivery Times?

Shipping costs are calculated based upon the shipping location, shipping method, and the value of your order. This will be stated at checkout. Estimated delivery times via Standard Shipping are as follows:. Note that these estimates do not include or

I Just Placed An Order, Can I Modify Or Cancel It?

To request a modification or cancellation to your order, please contact us as soon as possible via Live chat, by replying to your confirmation email or by emailing [email protected] with your order number and request. We'll do everything we can to

Where Can I Find My Tracking Number?

We aim to process any orders received before 3:00pm local time the very same day. (excludes weekends and public holidays). You will receive a confirmation of dispatch by email and a tracking number once your order is handed over to the courier. If yo

What If My Order Is Lost, Stolen, Or Damaged?

If your tracking has not updated since your order was dispatched, or you have not received your order and the tracking says "delivered," please email your order number to our Customer Care Team at [email protected] so that we can investigate. Clai