We aim to process any orders received before 3:00pm local time the very same day. (excludes weekends and public holidays).
You will receive a confirmation of dispatch by email and a tracking number once your order is handed over to the courier.
If you have yet to receive this email, please do contact us for an update on your order status.
If you’ve received the tracking information but the tracking status hasn't updated over a few days* (4 – 6 for Standard shipping, 2 – 3 for Express shipping) please contact us to chase the courier.
Please contact us using one of the following methods of contact and include your order number -
- Create a Support Account to raise a New Support Ticket
- Use our Contact Form
- Email us at firstname.lastname@example.org
*refers to business days
For our international customers who's order has shipped from the USA, please contact us for the last mile tracking number specific to your local postal service.
Looking to learn more about the rock-hard world of nano ceramic coatings, as well as DIY car detailing tips, automotive quick fixes, and various other forms of nerdy garage information? Head on over to the AvalonKing blog, where you will find a deluge of useful automotive advice.