What Is The Typical Response Time To A Customer Inquiry?
Modified on: Tue, 29 Mar, 2022 at 8:09 AM
Every customer inquiry is important to us, and we strive to have your questions, comments, or concerns resolved as promptly as possible.
You can contact us via the Contact Form, by using a Support Account or by emailing firstname.lastname@example.org and our Customer Care Team will endeavour to reply within 24 hours (excluding holidays).
If you wish to speak with a member of the Customer Care Team, please use our Chat function during the online hours below.
Monday – Thursday 9 AM – 2 PM, 6 PM - 9 PM
Friday 9 AM – 2 PM
Sunday 6 PM – 9 PM
*Excludes all public holidays, with all times being PST.
We also suggest sending messages via our Social Channels during the online hours for a quicker response. Any messages sent or posted outside of these hours are typically replied to within 24 hours (excluding public holidays).
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