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What Is The Typical Response Time To A Customer Inquiry?Updated a year ago

Every customer inquiry is important to us, and we strive to have your questions, comments, or concerns resolved as promptly as possible.

You can contact us via the Contact Form or by emailing [email protected], and our Customer Care Team will endeavor to reply within 24 hours (excluding holidays).

If you wish to speak with a member of the Customer Care Team, please use our Chat function during the online hours below.

Monday – Thursday 

9 AM  2 PM, 6 PM - 9 PM


9 AM  2 PM


6 PM  9 PM

*Excludes all public holidays, with all times being PST.

We also suggest sending messages via our Social Channels during online hours for a quicker response. Any messages sent or posted outside of these hours are typically replied to within 24 hours (excluding public holidays).

Looking to learn more about the rock-hard world of nano ceramic coatings, as well as DIY car detailing tips, automotive quick fixes, and various other forms of nerdy garage information? Head on over to the AvalonKing blog, where you will find a deluge of useful automotive advice.

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